Technical Support Enginner (Entry/Junior level)
Location: Bayan Lepas, Penang

1

Job Requirement:

• Bachelor's degree in software engineering, mechanical engineering, electrical engineering, or a similar field.
• 1-2 years’ experience in sales is preferred but fresh graduates with strong vocational/hands on electrical knowledge are encouraged to apply.
• Aggressive and hardworking. Candidate must be a fast learner and can carry out instructions quickly in the study of equipment manufacturing and automation industry.
• Knowledge of PLC programming is preferred.
• Required Language(s): Mandarin, English, Malay.
• Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.
• Willingness to travel to customer’s place, including the possibility of overnight travel.
• Position requires the use of a personal vehicle.

2

Responsibilities and Duties:

• Acquire technical knowledge on product applications.
• Diagnose, trouble shooting and resolve technical hardware and software problems.
• Effectively answer, prioritize and escalate customer issues.
• Work closely with Sales team on customer feedback.
• Provide onsite support and training.

3

Company Package and Benefits:

• Working hour: 8:15am -5:00pm (Mon-Fri)
• Basic Salary:RM4,000.00 (for probation period)
• Monthly incentive system based on individual performance (after probation)
• Car Allowances: RM 1200.00 Per month (not included in Basic Salary)
• Petrol: Claimable based on Mileage claim rate
• Annual Leave: 14 days
• Sick Leave: 14 days
• Insurance: Company insurance is provided
• Medical Claim: RM1000.00 per year
• Bonus: Twice per year
• Toll & Parking: Provided by Company

More details will be discussed during interview!